TERMS AND CONDITIONS
YOUR DELIVERY
DELIVERY GUIDE AND COSTS
PRICE AND PAYMENT OPTIONS
RETURNS
PRODUCT INFORMATION
PRIVACY POLICY STATEMENT
CONTACT US
GENERAL
TERMS AND CONDITIONS
Welcome to emmaware.co.uk website terms and conditions. Please read through them carefully before placing your order.By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you, before placing an order if you have any queries relating to these terms and conditions please email our customer service team at mail@emmaware.co.uk. We may change these terms from time to time without notice to you. Changes will apply to any subsequent orders received. Once your order has been confirmed we will not be able to make any changes. The good on sale on the site are offered on sale exclusively to individuals above the age of consent. Reselling, rental or disposal for any commercial or professional purposes of products purchased from this site is expressly forbidden.
YOUR DELIVERY
Emma hand-makes to order, we endeavour to dispatch items ordered within 1 week of the order being placed. If you need an item delivered by a specific date please email Emma at mail@emmaware.co.uk with details and she will prioritize your order or advise if this is not possible. We deliver daily at 1.30pm. you will be sent an email once the order has been dispatched. All orders will be sent Royal Mail Special Delivery which means you will be required to sign for the delivery. for orders in the UK you can expect to receive your item within two days of dispatch. Please be aware that we will not be held responsible for any delays incurred by Royal Mail. If you are not at home when the delivery is made you will be left a Royal Mail calling card indicating which local Post Office your item has been delivered to. The package must be collected within 14 days with proof of ID otherwise it will be returned to our offices and your order will be refunded. Items returned to us can be redelivered at your own cost. In the event of Royal Mail strike action we cannot be held responsible for delays in delivery.
EXCEPTIONS
UK Bank Holidays (if applicable) : please allow and extra working day for deliveries.
INTERNATIONAL ORDERS
International orders will be sent by Airsure. Delivery times are 3 days for Western Europe and 4 days for Eastern Europe. Worldwide 5-7 days depending on local services. Should you be absent at he time of delivery you will will left a calling card by your postal service indicating which local Post Office or depot your item has been delivered to. Pleasepick up the item within the time scale outlined or it will be returned to us and we will refund your purchase minus any costs incurred. If you wish to track your order you can also email mail at emmaware.co.uk.
DELIVERY ADDRESS
Please note we are unable to change a residential delivery address to a business delivery address once the order has been dispatched.
PRICE AND PAYMENT OPTIONS
We currently accept PayPal checkout, which means you can use multiple options and send payment securely without sharing any financial information. Please see www.paypal.com for information on PayPal payments. All prices are inclusive of VAT (where applicable) at the rate appropriate to the country of receipt, where within the EU, and are correct at the time of entering the information on to the system. The total cost of the order is the price of the products ordered plus the delivery charge.
Further information for overseas customers
The actual price charged to overseas customers will be subject to the exhange rate applied by the customer's credit or debit card company. Customers outside the UK will also be liable for any import duty, quota, permits, product restrictions and other local requirements. You are advised to check the latest applicable local requirements before placing and order.
RETURNS
RETURNING YOUR ORDER IN THE EVENT OF ROYAL MAIL STRIKE ACTION
In the event of Royal Mail strike action your order may take longer to be delivered back to us. If you choose to return your item(s) via Royal Mail during or after periods of strike action it may take up to 8 weeks to reach us. For all postal returns please ensure that you send an email stating item and confirming dispatch of item. We guarantee to refund any item purchased on emmaware.co.uk that you are not completely happy with when you return it in a saleable condition within 14 days of receipt. If order has been dispatched already you will need to return item at your own expense for a full refund. Refunds will be credited to your original method of payment.
INTERNATIONAL RETURNS
We guarantee to refund any item purchased on emmaware.co.uk that you are not completely happy with when you return it in a saleable condition within 14 days of receipt. International emmaware.co.uk purchases can only be returned by post. If order has been dispatched already you will need to return item at your own expense for a full refund. Refunds will be credited to your original method of payment.
FAULTY PRODUCTS
All products are brand new. Most products are designed to 'evolve' with the wearer. Finished/paint effects will antique in time, this is intentional. Each piece is unique in it's own way, positioning of patterns and design may vary, this is not a fault. If there is any product that infit for purpose or faulty you can return them to head office via post.
RETURN ADDRESS:
Studio 20.
7 Fountayne Rd
London N15 4QL
STATUTORY RIGHTS
Your UK statutory rights are not affected by our returns policy.
PRODUCT INFORMATION
-Emma hand-makes to order, please be aware that due to the design process no two pieces are identical. Images posted to the online shop are a guide, every effort will be made to reproduce a similar product. Finishes/paint effects will antique in time, this is intentional, the shape and colour of the accessories are designed to evolve and move with the wearer. We have made every effort to display as accurately as possible the colours of our product that appear on the website. However as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery.
-All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.
-We will take all reasonable care to ensure that all details, descriptions, and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. We reserve the right to refuse orders where product information has been mis-published, including prices. Prices are subject to change without notice. Prices are inclusive of VAT (where applicable).
-Goods are subject to availability. As there is a delay between the time when the order is placed and the time when the order is accepted, the stock position relating to particular items may change. If an item you have ordered becomes out of stock before we can accept the order we shall notify you as soon as possible and you will not be charged fro the out of stock items.
Allergy Information
Rubber inner tubes are occasionally made in part from latex. Emmaware.co.uk cannot be held responsible for any skin irritation/allergies resulting from skin contact with pieces from the 're:cycle' collection. Earwires/Fishhooks: Surgical Steel earwires 9as specified in the product description contain no nickel.
PURCHASE OF PRODUCTS
When you place an order on our website we shall email you an acknowledgement. You will be charged and once we have received the fund we will dispatch items. Once you have checked out and your order has been confirmed you will not be able to make any changes to your order so please make sure that everything is correct before clicking the confirm button. We reserve the right to refuse an order. Non-acceptance of an order may, for example result from one of the following:
-The product ordered being unavailable from stock.
-Our inability to obtain authorisation of payment.
-The identification of an error within the product information, including price or promotion.
If there are any problems with your order we shall contact you. We reserve the right to reject any offer to purchase by you at any time. We will take all reasonable care, in so far as it is within our power to do so, to keep details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provides when accessing or ordering from the website. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations. If the item has been dispatched simply contact us directly at mail@emmaware.co.uk and return via post to the address above.
PRIVACY POLICY STATEMENT
References in this Privacy Policy Statement to 'we', 'us' and 'Ware Jewellery' are to emmaware.co.uk.
At Ware Jewellery we are committed to maintaining your privacy. Or privacy policy statement is given below. If we make changes to this policy we will notify you by updating this statement on our website.
WHAT INFORMATION DO WE COLLECT?
We ask for your name telephone number, home address, email address and age for competitions, prize draws or newsletter sign ups. When a purchase is made on our site, in addition to the above we also ask for delivery address, and payment method details. We may obtain information about your usage of our Website to help us develop and improve it further.
WHAT WILL THE DATA BE USED FOR?
Your data will enable us and our processors, to fulfil your order, to notify you about importanyt functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Ware Jewellery. if you do not wish to be contacted for these purposes we offer a range of ways in which you can inform us of your marketing preferences:
-all email messages and email newsletters will contain information on how you can unsubscribe: or
-send an email to our customer services division on mail@mail@emmaware.co.uk writing 'unsubscribe' in the subject heading: or
-write to us at Client Services.
We comply with the standards, procedures and requirements laid down to ensure that the personal information you give us is kept secure and processed fairly and lawfully. we will not pass your information on to third parties for marketing purposes unless you have agreed for us to do so. We use Cookies to keep track of your current shopping session, to enable you to proceed to checkout at any time and to personalise your online experience. If you do not accept Cookies you will be unable to use this website. Refer to the help content of your browser for more information on selecting or deselecting Cookies.
CONTACT US
CUSTOMER SERVICES
Ware Jewellery
Studio 20,
7 Fountayne Rd,
London
N15 4QL
UK
Email: mail@emmaware.co.uk
Phone: Emma +44 (0) 7973 410302
We endeavour to respond to all custom,er complaints or queries within 5 working days.
GENERAL
All rights including copyright, in this website are owned by or licensed to Ware Jewellery. Any use of this site or its contents, including copying or storing it or them in whole or part, other than for you own personal, non-commercial use is prohibited without the permission of Ware Jewellery. We have taken every care in the preparation of the content of this website. To the extent permitted by applicable law, and save as otherwise specified by us, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website. These exclusions of liability shall not apply to any damages arising from death or personal injury caused by our negligence.
Severablity
There foregoing paragraphs, sub-paragraphs and clauses of these terms and conditions shall be read and construed independently of each other. Should any part of this agreement or it's paragraphs, sub-paragraphs or clauses be found invalid it shall not affect the remaining paragraphs, sub-paragraphs and clauses.
Waiver
Failure by Ware Jewellery to enforce any accrued rights under these Terms and Conditions is not to be taken as or deemed to be a waiver of those rights unless we acknowledge the waiver in writing.
Entire Terms and Conditions
These Terms and Conditions set out the entire agreement and understanding between you and Ware Jewellery. We reserve the right to change these Terms and Conditions at any time, without giving notice to you.
Jurisdiction
These Terms and Conditions shall be interpreted, construed and enforced in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Courts. If any terms shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severed and shall not affect the validity and enforceability of the remaining provisions.